Avoid this company like the plague. We used them because of their lower price compared to other movers for a move from NYC to California. Once packed, they outsourced the rest of the move to CA. Needless to say we had over $3000 in damages and since they outsourced the job their insurance did not cover anything, surprise, surprise. I chose the company also based on Vincent who set everything up. He is a nice enough guy, but in the end, it is all about money, and he screwed us royally. He basically told us our only option is to sue. Do not let this happen to you, go with the real flatrate.com, not this impostor.