Went in to enjoy meal and beer. Bartender refused to serve 28 year old and 30 year old because ID's were cracked. I (62 yr old atty) told manager his interpretation of chapter 18B was incorrect and customers were clearly over 21. He would not listen and lost 4 patrons for Kickback Jacks forever. This was Wilmington NC location. Food quality poor anyway

Rude bartender, drinks were slow. Maybe will give it another try when a different bartender is there

Great chopped steak and mushrooms pulled pork sandwich good soup

Second time there and food was great each time. The service.....not so much. The 35 minutes to be seated when they said 10...you can overlook. We are seated and told waitress is on her way. That turns into another 15 and still no one untill we grab a passing server. We hear her ask another one and she said she did not want to take the table that was in her section but would do it. Food dropped off by two other waitress and we still don't have silver wear. 5 min and still none or our waitress, I get up and go to the waitress station and then front hostess station and both places the staff looked at me like deer in headlights. Then they say to ask your waitress... I said if I could find her I would. Over 10 min after food hits the table we get napkins and silver wear dropped off by passing busboy. Oh, now I have to hunt for condiments. Our waitress now shows up 15 min after the food... She is all cheerie and happily said "you have everything and are all good...right ". WoW...thank God the food was good and the Beer was Cold. Staff....Not So Much....!!!!