What'sNearbyTM

What are you looking for?

Close Search
      We apologize for the inconvenience

      The people search feature on Superpages.com is temporarily unavailable. You can still search for people on yellowpages.com since Yellow Pages and Superpages are part of one company.

      You will be automatically re-directed to People Search on yellowpages.com in .

      Call

      REVIEWS write reviewWrite a Review

      Rate this business!
      First-classBetter than mostAbout what I expectedNot the worst...Disappointing
      J
      Jon Z.

      01/25/19

      Provided by YP.com
      review count1photo count0

      I had an 8 AM appointment to get an estimate, set early so that I could make it to work on time. I arrived at 8:02 and pulled right into the estimate lane inside the building. The woman at the desk told me that everyone was in a meeting, so I should have a seat in the waiting room and they'd be right out to get me.

      At 8:15 AM having seen no one, I went back to the desk to remind them that I was there, and was told that they were still in a meeting, and it would be another 5 minutes. I informed them that I had made an appointment for 8 AM, which was important in that it would allow me to be at work on time. I also reminded them that they had sent me text the previous night reminding me of that appointment time, and asking me to do them the courtesy of contacting them if I couldn't make my appointment time.

      Her response was to offer that I could reschedule if I wanted.

      Yes, that's right. Despite having a confirmed appointment time, they kept me waiting for 20 minutes (and wanted me to continue to wait) because they were having an internal staff meeting, and the response was that I should schedule a new appointment time, write this morning off, and do it all over again including the 20 minute drive.

      Keep in mind that the shop opens at 8 AM, so there wasn't some backlog of other customers in front of me. I was the very first vehicle that had arrived this morning.

      I asked to speak to the owner or manager to make sure there wasn't some confusion at the front desk. The receptionist went back to a room I could see where several people were sitting around, and came back and said that he would be out in several minutes. I asked who it was that day, and low and behold it was Jake Higgins (I assume either the owner or his son). At that point I gave up and left.

      If you, like me, want to take your business to a place that respects your time and appreciates your business, Higgins Body & Paint is not that place.

      Was this Review helpful to you?0
      Flag Abuse
      DETAILS

      "Home of the collision repair experts"

      General Info
      We know your satisfaction will depend on our workmanship and service more than anything else. This is why we have implemented strict quality control and customer service programs. Allow us to tell you about two simple but important things we do different than most of our competitors. Two simple but important differences When your vehicle is in our shop, no less than four technicians will work on it. Before your car or truck can move from one person to the next, all previous work must be checked. If a problem is found, your vehicle will be returned to the proper technician until everything is perfect. Our office staff will never throw the keys at you and make you find your vehicle. They will always take you to your car or truck and show you everything we have done. Although this may sound strange, it is a common occurrence at auto body and mechanical shops.
      Hours
      Regular Hours
      Mon - Fri:
      Sat - SunClosed
      Categories
      Wheel Alignment-Frame & Axle Servicing-Automotive, Auto Repair & Service, Automobile Body Repairing & Painting, Truck Body Repair & Painting, Truck Service & Repair, Wheels-Aligning & Balancing
      Services/Products
        Air Bag Service & RepairBack WindowsSide WindowsWindow LetteringAlignmentsWindshieldsAppraisalsInsurance WorkRestorationDoorsWarrantiesNew PartsVolume DiscountsLoaner CarsGraphicsColor MatchingDent RepairLightsSunroofsEarly-Bird Drop-OffLifetime WarrantiesFree Pick-Up & DeliveryUndercoatingAuto Body CustomizingBroken Mirror RepairPokeStopDetailingPaintingTwo-Stage Urethane PaintingMilitary DiscountsChip & Scratch RepairTiresCouponsBrakes Service & RepairSenior DiscountsClear Coat FinishesPaint Protection FilmInspectionsVinyl Top RepairsHail DamageAluminum & Metal WorkAAA DiscountsFree Towing24-Hour AvailabilityFree EstimatesTruck Body RepairPaint RepairSpray On Bed LinersEquipment & Supplies
        Wheel AlignmentDelivery ServicesSpray Booth PaintingTruck GlassInterior RepairsLetteringRoof WorkSame Day ServicePaintless Dent RepairFrame StraighteningGlass & WindshieldsFiberglassImportsWeldingFiberglass Service & RepairUnibody Service & RepairMaintenance & Service ContractsPick-Up ServicesUsed & Rebuilt PartsPaint & Painting SuppliesStudent DiscountsFleet & Contract ServicesAuto GlassPaint RemovalFast ServicesBody RebuildingPokemon Go GymBody WorkMaintenanceCorporate AccountsWindowsEstimatesFendersCollision ServicesTowingCustom PaintingAuto Body Trim RepairMobile ServicesRustproofingBumpersCustom Auto PaintingVan GlassPinstripingService & RepairAuto GlassBumpersTruck GlassVan GlassLights
      Payment Options
      Accreditation

      AAA

      Better Business Bureau

      Data provided by one or more of the following: Thryv, Data Axle, Yext.