Rosa was borderline rude and short with every bride she came in contact with, whether in her shop or on the phone. We didn't discuss pricing extensively but she did let me know that the bead removal in one area would be $100-200, which I thought was a little steep but I said okay. The rest of the alterations were very simple--pulling the straps up slightly, hemming the bottom and taking the cups out so I assumed the total cost would be around $300-350. I had my final fitting and everything was great--the length was perfect, the cups were out and the straps fit well. I went to pay her with a credit card and she started acting very strange and asked which alterations she had made on my dress as she hadn't written anything down to document the process (?). I told her what she had done and she proceeded on getting mad at me for not making her keep track of the alterations and for not discussing the price beforehand. She then said it would be $500 which I thought was pretty expensive (the dress itself was $1000) and that she would only accept cash (?). She had never told me about any cash-only policy, which makes me wonder about her business practices, and I didn't have that much cash on my at that time so I questioned her about it. I feel as though she pulled the price out of nowhere and then demanded cash.

I came back the following week, $500 cash in hand and got my dress, assuming everything was fine. It was my fault for not trying on the dress one more time before the actual wedding but I assumed that the dress would be exactly the same as it had been in the final fitting. So I went to put the dress on an hour before my wedding ceremony only to find out that the cups had been sewn back in, which is not at all what I wanted. They made my chest look very large/pointy when I wanted a much more natural look. So between the time of my final fitting and when I came to pay for the dress, she had purposely sewn the cups back in. They were also sewn in so much that it would have been almost impossible for someone to take them back out, as my maid of honor so kindly offered to do. Everyone told me that they couldn't notice and that the dress still looked great but it definitely bothered me and it was not how I wanted to look on my wedding day.