First appt, the technician was 2 hours late. He forgot to clean one of the pieces that was to be cleaned and didn't do a thorough job on the rest. He left water spots all over my hardwood floors from his equipment. My baseboards were a mess after his machine splattered all over them. When I made appt for him to come do the forgotten piece, they didn't show up. I called the next day, and said they had forgotten 4 people that day because someone had quit. When the guy finally came back, he was rude and seemed very inconvenienced that I was actually trying to get what I paid for. The person who answers the phone seems very unorganized and too busy to focus on making sure the customers are satisfied.