We have 3 fussy and scared little pupsters almost 10 years old. Po and her sister are as sweet as pie. You can see and feel how much they love animals and people too. Our dogs have a great time there and not put in cages but in large corrals. They get to be with each other and not separated. They come out looking like they could be entered in a dog show. They get the works, ears cleaned,nails clipped, anal sacs, and even teeth brushed. They are also very affordable even with 3 dogs. They will also help you bring the dogs in and out of your car if you need help. I thought parking might be a problem , but it is not. There always seems to be the 15 minute parking right in front of the salon and not to mention how clean and pretty the salon/spa is inside. They will accommodate you even short notice. I can't say enough how happy we are that they opened there business so close to us in Mahwah.