I called this morning for an emergency appointment and when I told her I would fax over a referral, she insisted that I didn't need one, specifically told me NOT to call my insurance, and insisted that she would take care of it herself, all the while being incredibly rude and repeatedly cutting me off. She asked me to fax over a copy of my insurance card, front and back, and she would deal with my insurance directly. After doing so, I later called to make sure that I was all set for my appointment, and she said yes, everything is fine.



I went in for the apt., asked if she had needed a referral in the end, and she told me that she didn't even call the insurance (which was the reason I went through the hassle of copying and faxing over my insurance card earlier that day). I filled out the forms, but when I got to the page saying that if my insurance denied the payment, I agreed to pay in full, I decided to call my insurance myself to confirm that I didn't need a referral. I called, and as I was on the phone, Mary was saying "get off the phone! It's a waste of your time! I'm telling you, you don't need a referral!" Besides the fact that I am SHOCKED that she would speak that rudely to a CUSTOMER (did I mention that I was ON THE PHONE as she was yelling this in my ear?!), my insurance then came back to me and said that I DID in fact need a referral!!! I hung up, told Mary this, and she tells me that I should have done it earlier because now she can't get me in until 8pm. I politely point out that she had said that SHE was going to call my insurance and specifically told me NOT to call, and she said "Well I just didn't think your insurance required a referral."



And here's the kicker: to add insult to injury, she then started going off about how she "didn't even want to touch anything I had just touched because it looked like I had an eye infection." I told her THAT WAS THE REASON THAT I WAS THERE TO SEE THE DOCTOR. I told her to forget it and walked out.



I am shocked, furious, and outraged at this treatment. This woman wasted my entire day, insulted me, was rude all the while, and now i won't be able to see a doctor for what was supposed to be an emergency apt. until tomorrow.



AVOID THIS PLACE LIKE THE PLAGUE.