the office in richmond hill is outstanding, dr marshall helped me after 2 disappointing doctor visit with other doctors by far he exceeded them. reccomend them to everyone who is looking for a dermatologist

Over the course of a year we had monthly appointments with Dr. Smith. Not one, not twice BUT EVERY appointment was a minimum of a two hour wait. I can understand that doctors will occassionally have emergencies (not sure that anything would qualify for a dermatology emergency).When I contacted the office manager to discuss the problem they seem to have with overbooking, I was faced with a very rude individual. You do not save any time her--you would do better to make the drive to Savannah to another dermatologist.

This practice has grown too big and overbooks and has long waits. It does not consider the patient and their time schedule. They do not call to remind you of appointments. They were unreliable on more than one occassion with me. I had to drive from out of town to have some follow up blood work that they did not even have the order prepared (three days after the call) and no one was in the office to write it. I had to wait two hours for them to find someone to write the order. One appointment, I came in town early for fasting blood work and waited for my appointment that afternoon only to find out that my wait was going to be two hours or I needed to reschedule. They had no convenient times within the next week which meant I would have to get blood work done again and I would miss out on taking my medicine for a couple of weeks. When I asked them to have Dr. Smith call me, he never returned my call. Although the nurse practicioners and Dr. Smith are nice they have forgotten that we also have busy schedules and there staff does not care that they overbook and inconvenience us. I would not recommend this practice to anyone!!!!