Absolutely horrible customer service! We requested samples and were told that they would call when they were in; would take 2-3 business days. Almost a week later we had to call them and got "oh they've been in." Liking what we saw (as far as tile) we decided to make a purchase and were told the order would be in before Christmas. Was never offered a delivery service and soon figured out why. WE called them the day before Christmas Eve inquiring about our order. They finally got back to us, via text message, and informed us that our order was at a local distributor waiting to be picked up and that they closed at 3pm (2 hours after they texted us). There was no way to pick up our order in time so our project had to wait 4 days till the next business day. Come Monday I went over to this distributor with a purchase order in hand. The distributor would not release the tile stating that Floor Depot has had credit problems and hasn't paid their bills in the past. After an hour of the distributor trying to establish a credit for our purchase, the tile was released. Very upset, I attempted to contact the owner of the store to explain the situation. Their response was "he's at our other location moving that store over here because we are closing it...I will leave him a message and he will get back to you." It's 8pm and still haven't received a phone call. I am now glad that we opted to have the tile installed by a more professional service, since Floor Depot quoted more than double the material price. Steer clear of these guys. Don't turn a stressful project into a worse one by dealing with these jokers.