I recently took my pregnant dog to northeast veterinary referral &emergency hospital in plains at 3amas she had been in labor for over an hour and was incapable of having the first pup. She appeared to be in great distress.
Upon arrival we were expected to pay before her visit began. After an alleged brief examination i was told that my dog required numerous tests and told that i would need to apply for a customercare credit card. When i was denied credit the vet came in and told me my only option if i really cared about my dog was euthenasia or surrender her to someone better financially capable of caring for her!
I have consider her like a child to me since i rescued her from an abusive life 3years prior!
How could anyone say that?

Absolutely horrifying experience with this place. The vets that work here don't care about anything, but your money. It's very strange to have the actual doctor quote you all the prices. My pet has been there less than 24 hours. I have already spent close to $2,000 and have no answers! They keep wanting to do test after test, but I still always end up with nothing. The staff has no compassion and they don't even call you to update you on your pets condition like it states on their website. After spending all that money it's the least they can do. Dr. Robinson is a careless, heartless individual. She basically just admitted to me that she strung us along and my pet was not going to get better, but yet she still wanted to do more tests. THEY ARE COMPLETELY UNETHICAL. My pet is going to be put to sleep very shortly and I'm out of my mind. I just don't understand how they didn't do anything to help him besides give him tons of pain meds and let him get worse. How can you work at a vet's office or be a vet and not care about animals??? I'll never get over this.

Would NEVER recommend this place. I have had 30+ years dealing with different vets, had numerous dogs. They should be ashamed of themselves, especially Dr. Hassinger, one of the owners. I had a $10,000 experience here. won t go into all the details here. Feel free to e-mail me and I will. Simply stated, my estimated costs finally were billed at THOUSANDS above. I had to pay the bill before I was allowed to take my dog home, and then he died 3 hours later. When I called and asked to speak with Dr. Hassinger to discuss all my concerns about extremely poor treatment received at this clinic, he refused to speak with me and filtered me through their admin manager. I even tried writing him a certified letter. Still refused to speak with me. It s ultimately all about money here. My credit card company agreed and refunded over $2500. UNETHICAL, IMMORAL AND SHAMEFUL! It s been a year since I have even been able to write this review, it was so painful. Shame on you, Dr. Hassinger and Northeast Veterinary!
Do yourself a favor, and in an emergency, make the drive to the clinic in S. Abington. Stellar service and compassion there....world s apart from the treatment your beloved pet will receive here.
btw, I have proof in writing from my credit card company of the $2,732.14 REFUNDED to me! Email me and I can provide proof and tell you more about all the lies and shortcomings. Northeast can TRY to tell a good story and it's a shame that it's left up to office staff to handle and not the doctors who are actually charged with the care of our beloved pets.

administration was a big help thank you for that

Horrible, unprofessional, insensitive I paid 150 and within 5 minutes i was out of there. They handled my dog like a rag doll and hurt my dog moving her in ways that her body isnt designed to do and she cried in a way i never heard. He then warned me he was going to do something else and that she will feel more pain and she might bite him. My dog never bite no one. He is lucky i didnt twist his neck instead I cursed him out and got the hell out of there. I would drive around the world for my dog to get proper treatment. They should be closed and loss any certification or degrees these jokers have.

Can I give this place 0 stars? I took my dog here with what seemed like an emergency to me. The "vet", who appeared to be about 19 years old, told me she didn't know what was wrong with him--but didn't believe it was an emergency. If you don't know what it is how are you to rule out that it may in fact be an emergency? Everything she told me was followed by a contradictory statement, "well it appeared to be this, but it may not have been" and "it looked like bacteria under the microscope, but it may not have been." I was absolutely disgusted by the lack of answers and compassion from this place. $300 later and literally NO more information than what I walked in with. If you want to spend a lot of money and get no answers or help for your animals--definitely go here, otherwise find somewhere else.

My dog Nemo had two surgeries performed by Dr. Hassinger. He did a fantastic job with each surgery. If it's the cost that turns people off, I must say you only get what you pay for.

I had to put my dog Shannon down due to bloat on 3-17-13 she was 13-1/2 the staff and vet were fantastic, they were professional and compassionate. I opted to get my pet cremated with her paw print in a cast in a beautiful picture frame, the ashes were in a beautiful wooden box with her name etched on the front, the company that prepared her even placed some of her in a nice card, a touching way to remember your pet, the company that does this is A++ in my book. My other dog Rocky has been seen by Dr. Meg McBrien numerous times for a spleen tumor for ultra sounds, she is loving & truly cares about your pet, it's the best place to go when your pet needs expert care in a emergency, I would not go anywhere else. She even gave me a copy of my dogs Ultra Sound to take with me since I was moving to Fl.

Two words: NEVER AGAIN!!!

I have had many of my animals to this hospital throughout the years and have never been given anything except exceptional care and compassion. I disagree with the other reviews here. I can understand completely why it would it may be necessary to explain to someone that if they could not afford the expensive medical care for their pet and could not use credit to pay for it, that the only other humane option would be to have the animal be put of its misery. Why would you want your animal to suffer? I know I would not want any of mine to sufferand that is why countless times I have sold stocks and bonds and other items to afford their health care. It is as expensive as it is for people, same equipment and same technology is involved. It is a huge obligation and commitment to own or I should say to share a life with a pet on this planet. I have VPI pet insurance on all my pets and it is economical and it affords me the opportunity to provide the health care for them that I wish to provide for them. It is a sacrifice to provide for these beautiful creatures and they should be the priority, not ourselves, vacations, homes, cars, etc. I think this hospital has been doing a wonderful job and it is a shame that a small percentag of people can disparage such a great track record like his hospital enjoys with the majority of us.