Reps are unhelpful, belligerent, rude, untrained and a PUC complaint from all holders of Peco services should be filed

the PECO customer reps are always very rude, unprofessional and disrespectful. My husband has also encountered problems while trying to get issues resolved when speaking to reps. He asked to speak w/ a supervisor and the reps response was, "There's no point because she's going to tell you the same thing". After demanding to speak to a supervisor, the rep hung up on my husband. I've also had this issue various times. I think the reps need retraining and need to be monitored more closely. The service is horrible. It's bad enough customers like myself have to pay such outrageous rates just to keep lights on w/ the economy being the way it is. Horrible service!