Ordered tires three weeks ago. Was never told they were back ordered until I called to check on them. They offered to order other cheaper tires and I said fine. They told me they would be here a week later. A week came and went and no call or mention that they arrived. Went into the store to cancel the order altogether and was told I had to pay a restocking fee because the tires had arrived. I was never told the tires were in and told them I was not willing to pay a restocking fee. The manager would not budge. I will never get anything done at Sears Auto again and I encourage you to do the same.