Triple charging prices against prices that can easily be DIY

I have had my Ipad Air repaired several times at the Davis Hwy location, as well as the Cordova Mall location. The staff has always been very friendly, helpful, and prompt in getting my device back to me. They do an excellent job replacing the screen when it cracks. I have special needs children and this is something that occurs often in our house. The staff goes above and beyond to give the best service. We would not go anywhere else. My husband and I take our phones there too for new cases and screen protectors. They are AWESOME!!!!!

I had my screen replaced by Techshell in Cordova mall. After a few days the screen started to separate from the frame, clear defect in the new screen. I was told by the employee "Selam Negash" that I had dropped the phone and it was my fault ( I had not dropped the phone). After I asked to speak to the manager or the owner, Selam made a call and told me the owner would not speak to me. Then when I would not leave, he called security me, this did not work in his favor, because I was making reasonable request and the security guard agree with me. Then when I requested to speak with the owner in the presents of the security guard "Selam" the employee lied too both of us and claimed he was the owner. I checked the LLC files and found that the owner is Haile Bekele, and that the LLC is filed at his personal address "1501 Newcastle Way, Pensacola, Fl. 32504" make this a place of business "and probably violating zoning laws" I would address all complaints to this address. After I pointed this out Selem ran in the back and hid. This is a awful, corrupt, and unethical business. I will be and would suggest not doing business with them.

Spent 150 dollars to get my screen replaced and they broke an LCD. They didn't offer to help, just gave it back to me and told me to leave the store. DO NOT use. Complete con with horrible customer service. They will rip you off and cost you a lot of money!