Southern Garden Florist & Gifts
7840 Pine Forest Rd Ste B, Pensacola, FL 32526
850-941-4113
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04/09/15
This florist is horrible. My husband ordered special flowers for our 15th anniversary. I received what looked like a funeral arrangement of lavender roses and white lilies with a bunch of green stuffed into a vase with very little arrangement, also attached was a tacky red ballon. My husband is out of town, so I asked him that evening about the flowers. He told me they should have been a beautiful selection of pink. The next morning I called the florist and spoke to the manager. She was very unapologetic. Two hours later the delivery van pulled up and requested the flowers saying they had refunded my husband's money and they were here to pick up the flowers. Completely unprofessional from start to finish. I don't recommend doing business with company!
I order flowers several times each year from this shop. Every arrangement is beautiful and priced right. I had them do a major party at the Pensacola Yacht Club and it was timely and exactly what I ordered. You can't go wrong with this shop.
I ordered from this florist due to the several good reviews. I place an order for an arrangement known as the Perfect Romance. This arrangement was described to include: red roses, pink Asiatic lilies, red tulips, burgundy snapdragon stems. What my significant other received was red roses, white Stargazer lilies, red tulips and white snapdragon stems. When I called to ask why they substituted half of the arrangement, I was told "if you want specific flowers in the bouquet, you should specify that at the time of ordering." I guess the term "arrangement" is taken rather loosely at Southern Gardens. They fail to see the problem with their attitude of throwing any flowers into a vase is "close enough." Poor customer service and complete disregard for the details of my order is why I will never be ordering from Southern Gardens. I suggest you demand professional results and take your business elsewhere as well.
11/26/12
I am so pleased! I have ordered three times from Southern Gardens Florist and each time I have been VERY impressed. They have a large variety of flowers and plants that are fresh and long lasting. They also have very unique gifts that you can't find just anywhere. I was out of town and they took a picture and text it to me so I could see what I would be sending from my company. I will continue to shop with Southern Gardens Florist for years.
This place is wonderful. The staff is kind and understands exactly what a bride wants. I took my daughter best friend in for her wedding requests and as the girl tired to explain what she wanted. Debbie (owner and designer) asked to open a book to a certain page and asked her "is this your bouquet " and it was, Debbie is the perfect florist. She will make it happen. She just designed my daughters bouquet using vintage brooches and little silk flowers. WOW it is tearfully beautiful. Brides use this florist you will or be disappointed. Her prices are even wonderful!! She is amazing.
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- Category
- Wedding Supplies & Services
- Neighborhood
- Northwest Pensacola
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- Other Information
Parking: Lot