Do not go to Jenn O. Her time is far more important than the end result of your hair. She has done irreparable damage to my hair. She failed as a "professional" and did not put my hair as a priority. Jenns main focus that day was her precious time. She complained the entire time about how long it was taking. I had naturally curly hair but 5 months later my hair is so damaged all I have is dry straw. I've gone to several better stylists since,looking for help and none of them(3) have ever seen anything so bad. At this point I'm considering shaving my head. Nothing bad about the salon itself, so go. But please save your hair and do NOT sit in Jenn Os chair.