Extremely poor customer service. I came in to pay my bill and the employee who was helping me had a bad attitude and treated me poorly the entire time I was there. I have bought thousands of dollars from Kay and this was such a bad experience that I will not be buying from them again.

DO NOT GO TO THE KAY JEWELERS IN OREM!



One of the staff members there was extremely rude and unprofessional to my husband and me. We simply asked what their lost/stolen ring policy was after misplacing his wedding band, and instead of a polite explanation or decline, we received an insulting: "Aaaaand that makes us liable how?? HOW are we at fault for that?" To make matters worse, the so-called "gentleman" continued to belittle my husband by questioning if we even BOUGHT a ring with Kay Jewelers in the first place.



To top it all off he had the NERVE to try and sell us a new ring. Needless to say, we quickly declined. After this experience I'll never shop at Kay Jewelers ever again. Don't let the same thing happen to you!





Address:

575 E University Parkway, Suite A16. (University Mall)