I ordered a gas fireplace for a renovation from this shop a few years back and they got it it with all the necessary parts in a reasonable period of time. No issues at all.

Do not even think of going here. I ordered a pellet insert during the Aug 08 tax free weekend. Here it is November and they still do not have it. I have been told it will be in by the end of next week for the last 2 months. When I ordered the unit I was told I would have it the first week of Sept. They offer no apologies nor alternatives. They do not answer thier phones and the messsage asks customers to come in to the store. When you ask when your order is expected they won't even look you in the eye when they tell you for the 20th time "next week".