The form to ship gold has the server down, causing problems with the shipment of gold to the facility in NY. Kind of a pain. There is also a wait to receive a phone call from this business. I believe this has something to do with the high value of gold. I am still waiting to see if I am treated well by the company. Waiting on a phone call that I hope will arrive first thing in the morning. After the shipment, I will write a follow up review providing my up or down in dealing with this company for gold shipments. After making phone calls to different dealers in Boston. It appears as though this company pays the highest returns on Gold. If all works out that will be worth the extra wait and hassle. I will submit a further review after the transaction takes place.