They came within an HOUR of calling them, were polite, professional. The man laying the traps explained exactly what he was doing and why, I had a few questions which he answered very knowledgeably and then he went about his business. Needless to say, they made short work of my pest control problem and I couldn't be more pleased! If you have a wildlife problem CALL THESE GUYS! THEY ARE AWESOME! Very fairly priced as well!