I totally agree with the review by alyna88 in a way. I bought expensive two printer cartridges, a bulk of print paper, and a little container. When I got home, I realized that there are missing items what I bought in two bags. When I called the shop and the lady who was at the cashier for that time answered and she said "Yes I have it and keep it for you", which is normal retail shop do. BUT I FED UP NOT HEARING ANY SORRY OR THERE IS NO WAY THAT IT'S MY FAULT ATTITUDE!! I may forgot to grab the one last bag on the table??!! but It was hard to believe just happen to be left only last bag left behind IF THERE WAS THERE AT THE TIME. So I told her "I don't like the way you seem like it's your own fault. EITHER WAY, my point is if she didn't say "No, Ma'am, actually you are the one who forgot", I didn't get furious as I was. I told her "Don't ever fight with customer over the phone. WE, THE CUSTOMER like it or not, we have to use own gas and time to go get it AGAIN what we PAID for!



Even when I get there, there is this guy who always working there, he was like here you go, it's your bag (So, what's your problem? You are here to pick it up aren't you?) attitude made me more disguised how their customer service is soooo poorrrr! He start talking bs to me like "so many people leave the stuff behind".. I don't want to hear your opinions nor statistic in STAPLES! According to the cashier, next customer asked her who is this bag belong to. COULDN'T she run down or look for me at the front parking at least? The cashier place is right beside the front door!! 2 minutes extra job.. I can feel that she didn't care about me at all.



Is this normal customer service you can get around here? I'm from different country and so often the person who dealt with you are often to be so irresponsible and no CANDOR attitude what so ever. Nobody is going to sue you for little misunderstandings or incidents. Please be CANDOR and dedicate to the customer service if you are getting money to be serve customers. Little sorry doesn't cost you anything but let the customer to feel like oh maybe I forgot.. well things happen..



Tones and attitude make little different. How shame. I've been shopping there for 3 years but if there is another Staples shop in the same range, I go new store now.

Mr. Charles Douglas, I’m appealing to you to retrain your employees at the National City location specifically Mr. Zaid Gonzalez whom he identified himself as the Store Manager. I never in my life experienced being treated as third class citizen of this great country of USA. Mr. Gonzalez acted very unprofessional by addressing my concern of price discrepancy with pure hostility. He displayed an unprofessional demeanor both in words and actions. Using an aggressive stance and communicating with me with profanity is not acceptable in any customer service arena. In fact, it’s considered an act of mental violence towards to an elderly people like myself. I highly recommend to you, Mr. Douglas, to revamp your customer service course/class in your training manual and just use human compassion as a guide in dealing/interacting with your customers. In my own personal experience and opinion, Mr. Zaid Gonzalez should not hold a managerial position in your company for he is a bad example for your employees to follow. I deem for you to hold accountability for your employees and hopefully you’ll investigate this sensitive manner. Thank you and I prayed that appealing to you regarding your employee’s hostile and aggressive unprofessional demeanor such as, Mr. Zaid Gonzalez be address.