If I could give them a 0 star I would!! 1 employee was working the office, 1 was working where you pick up your vehicle and there was a line of people waiting for both. After waiting over an hour the suv that we were given was nasty. It was not cleaned out, food and liquids were spilled everywhere. They asked if we wanted to prepay for our gas. The guy said when you bring it back we will fill it up and charge you whatever it was to fill it up. Sounded great!... Until we were charged for a full tank of gas when we had only used a half of a tank. Called and spoke to someone from at the 800 number and they said that is not how that works, but would refund half of what they charged us, still have not seen a refund and that was back in June. Will never use this Enterprise again!!!!!!!!!!!!!!