Massage Envy
1556 W Gray St, Houston, TX 77019
713-526-3689
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After 25 days of back and forth I can finally say that I have NEVER received worse customer service than I have at Massage Envy River Oaks . They charged my card twice in a row on May 11th and REFUSE to issue me a refund . After noticing the charge on day one I immediately emailed a screen shot if the double charges to the manager as was requested . After not hearing back , I reached out again & the area manager LIED to me and told me for 2 weeks that my refund was " in progress" In order to push it under the rug . When I asked in three occasions for documentation of my refund she once again ignored my requests . Finally I called corporate and filed a claim with the Better Business Bureau , ironically enough the same manager called me a second time and asked for my bank account information which she didn't "remember" getting in the first place . Today , I printed out 3 weeks of transactions , blacked out 150 items on my account & took it into them to prove the charges as was requested . After looking at all my personal information , making several phone calls & making me wait around for 20 minutes the Area Manager told me "Massage Envy will not be issuing your refund you need to ask for a charge reversal through your bank " When I said what a huge inconvenience this situation has been jumping through hoops for 3 WEEKS and now they are refusing to give me the money they STOLE , the manager actually said " it's been an inconvenience for all of us " Really ? I didn't realize failing to do your job , stealing people's money and providing BAD customer service was an inconvenience .
- General Info
- Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness. Keep your body working, schedule an appointment today! Each location is an independently owned and operated franchise.
- Extra Phones
Fax: 713-526-4671
- Hours
- Regular Hours
Mon - Fri: Sat - Sun: - Categories
- Massage Therapists, Day Spas, Reflexologies, Skin Care
- Payment Options
- Location
- River Oaks Plz
- Neighborhoods
- Central Houston, Neartown - Montrose
- AKA
Massage Envy River Oaks
- Other Links
https://locations.massageenvy.com/texas/houston/1556-w-gray.html
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes