I called Bug Off in the morning two days ago. I found fleas all over my pets and some in my home. I was freaking out honestly. Bug Off made me feel much better. They explained what service they could provide for me, what the service consists of, how to prepare for it, and pricing. In a matter of minutes I had an appointment set for the SAME DAY! They had the technician out to my home within 4 hours!! I called up frantic, and 4 hours later, I felt much much better. It is now two days later, and I have not seen a single flea on my pets or in my home. I would recommend this company to everyone I know. They were efficient, fast, and made me feel like everything was going to be okay. Awesome company and customer service :)