Terrible. They suppose to pick me on upper east side at 4:45 am and they were late for an hour and without any guilty and shame, and then I missed the morning beginner lesson because they were late to get to Okemo mountain. I was standing on the street for an hour in the winter time. And more, the bus was full with passengers lying down and occupied 4 chairs, you even can't go through for the bathroom. However, Okemo Mountain was not even my destination, I booked Hunter Mountain online and they cancelled in the last minute so I had to take 4 and half hours trip to a place and missed my beginner lesson in the morning!