Counseling staff is warm and friendly while showing that they are truly committed to their patient's welfare.

I schedules my second appointment with them, and I found out on the day, that my college class schedule got changed to that day. They said it was fine, but yesterday I got a letter in the mail and they charged me $165. I called back and explained my situation, and it turned into a heated conversation. She was rude and told me that the directors could deduct the charge, but that I should of called in minutes earlier or rescheudled. I told her my life is busy, and I am only free on weekends, which they are closed. They have given me every little excuse as to why they can't help me or what I "should" of done instead of looking at the problem now and compromising. She even asked me to provide the email from my instructor about my schedule change and of course I don't have it! It wasn't an email;it was literally an updated class schedule. I would't trust these people with my feelings nor my money.