This a family-run OBGYN. The Dr's husband mans the phones and books the appointments. He answers the phone, "hello" in a thick Indian accent. It isn't clear you're calling a doctor's office until a few minutes into the conversation. I can't believe she allows this kind of incompetence running her operations. You can expect statements like (if you can understand his English), "I'm not interested in what insurance you have." Or, "We are a small business. We don't have the time to verify insurance ...