RUDE, VERY BAD ATTITUDE, TOTALLY UNPROFESSIONAL.
COMPASSION IS NOT , I REPEAT, THEIR STRONG POINT. Swanson Funeral Home (Northwest) is one of the most unprofessional and rudest funeral homes that we have ever had the displeasure of dealing with.
Over the past few days, We made calls and inquiries concerning the handling of the arrangements of our deceased brother, we had traveled a great distance for the funeral of our family member. Really we simply visited this funeral home to ask a few questions about visitation and burial arrangements and so that we could somehow find peace and closure with what happened.
Initially, I spoke with Beatrice, who has terrible telephone manners!! She is absolutely rude and smart mouthed ...which is so unnecessary for any type of businessperson.
But the manager of the Funeral home is actually even more ruder and disrespectful than she is.
He came in, looked at us with an irritated look on his face and asked "Who Are You?"
We had already identified ourselves to several of his employees upon entering the building.
When we asked him a question, he rudely stated and I quote "that is not how we do things up North". I have dealt with several funeral homes "in the North" and "in the South" and in addition, I have worked in this business for several years and not one Funeral home Staff member or otherwise have ever been as rude, arrogant, totally disrespectful and lacking in understanding as you and Beatrice are. Totally unprofessional manner and you need to really learn how to communicate with greater compassion and common sense.
The Family of Mr. Wardell Standfield

I love the Swanson Funeral home. The service there is second to none. I know that in the future if anyone in my family passes we will always trust Swanson to take care of us. From the moment we walked in there we were greeted pleasantly, I even had a chance to speak to the owner as well, and he had expressed his sympathy for our loss. More importantly we were able to figure out a package that made sense for me and my family, and they were willing to work with you as well. I was very pleased with the Funeral home, and In my opinion you have to take negative opinions with a grain of salt. Even Disney world has bad reviews. yet we can all agree it is arguably the happiest place around. Thank you Swanson Funeral for your service to our community, and to my family.

I was very impress with the service of Swanson Funeral Home, they meet you at the door, an assisted me every step of the way.