Everything started off fine. They got about 90% finished with the tile install and ran out of tile.



They contacted the original manufacturer and told me that they placed an order to have the rest made to finish the project but it would take 6 weeks to complete.



6 weeks later, I contacted them to see the status and they told me it would be another 6 weeks to ship.



6 weeks after that, I contacted them to see the status and they said they had no update for me and that the manufacturer was not giving them an update. I called the manufacturer and they said they were waiting for Coker to place the order.



I was told by the installation manager (Ryan) and the owner of the company (Cody) that they did place the order but they couldn't give me the purchase order or invoice for proof. I believe they never placed the order and purposely wasted 15 weeks of my time.



Now they will no longer return my calls. Worst experience I have ever had with any company in my life.

Great Service. Let me start by saying I never like having workers in my home. I was nervous about this project. My husband and I have been shopping for THREE YEARS and Coker made us feel comfortable. We met the owner of the store while we were shopping. The sales force was professional, not pushy. Prices were fair and the install team was clean and prompt. I am very happy with our new carpet and hardwoods. We plan on installing new tile in December and will only work with Coker.