Great experience! They are always friendly and good with my pets!

If you want to help your dog in a positive way without causing pain, keep searching for a different obedience school. Man's Best Friend advertises a positive affection-based style of training while aggressively using a choke chain collar.



Be prepared before your ''free evaluation'' with Man's Best Friend! Our ''free evaluation'' cost us $1,000 and caused us heartache.



1. Strong sales tactic - Brandon, Trainer and Store Manager, recommended the board-and-train obedience program as a solution for our Border Collie. He also insisted that we make our decision on the spot and sign the contract that day, stating that they had to process the papers one day before we brought the dog in. This is probably the tactic they use on all their clients.



2. Non-refundable payment - They insist on a large deposit that is non-refundable. Make sure this is right for you before paying.



3. No warranty or responsibility - They take no responsibility for anything that may happen with your dog and give vague answers regarding how much time they spend with the dog or what should be accomplished. Our dog came back not knowing the basic commands of heel, sit, stay.



4. Use of choke chain collar - Their training method is cruel and painful to the dog. It is not at all the affection-based style of training they promise.



At our request, Brandon showed us the collar they use in their training (they kept referring to it as a training collar or a correction collar, but never as a choke chain collar, as they should). Brandon explained that, when the dog moves suddenly, the collar makes a noise that startles the dog. We were naïve to believe his explanation and entrusted them with our dog.



Then, after the two week period, we went to take our dog back. We watched a demonstration through an observation window. We saw the trainer, Tyler, drag the dog a few feet using the choke chain collar. The dog eventually started walking. He also started coughing. He was coughing when we entered the room to get him and coughed for several days after coming home.



During the 30-minute training we received that same day, prior to the above demonstration, Tyler told us that we should intensify the reprimand in proportion to the dog's disobedience, by yanking the ''training collar'' on our dog's neck harder and harder. It was, he explained, the equivalent of a dog biting another dog on the neck in a dog pack.



In spite of the initial denial, it didn't take us long to realize that we had allowed ourselves to be deceived. We had paid $1,000 for the kind of training that we DIDN'T want. We did some online research at home and found out that the so called "training collar" they use is listed as a choke chain collar on the American Humane Society website.



A choke chain collar falls in the category of aversive training collars.



The following is stated about choke chain collars on the Humane Society website:



''There is no way to control how much the choke chain tightens, so it's possible to choke or strangle your dog. It can also cause other problems, too, such as injuries to the trachea and esophagus, injuries to blood vessels in the eyes, neck sprains, nerve damage, fainting, transient paralysis, and even death.



It is best for your dog if you avoid using a choke chain. More humane collars and good obedience training should make it unnecessary to resort to this aversive collar.''



Source: http://www.humanesociety.org/animals/dogs/tips/collars.html

Just picked up our dogs and one of our dog's nails were trimmed but only on the front. Which we figured out because she was bleeding! So we told the lady at the front and she was more worried about why her nails were trimmed instead of the fact that she was bleeding!!! We ask for some quick stop and she finally got it but didn't even know how to use it! They lost some our left over food too. They also require dogs get the kennel cough shot every six months too, which seems more like a they're way of charging people even more money since a vet that knows more only does it one a year. That place nickels and dimes the crap out of every visit. If you board w/ them, they require you to pay for a bath for them, too. It was bad even being nickeled and dimed but then to half trim my dogs nails and return her bleeding isn't acceptable!

Don't take your dog/cat to Man's Best Friend. My dog came back home with burns on his feet and their employee April, couldn't even tell me how it happen and she act like it didn't even matter to her . She kept on trying to change the conversation.Than I ask her if i could talk to a manager and she response I am a manager. The way she talks is not professional at all she very disrespectful. Good Luck on their management and I'm never bring my dog back or anyone i know there.

Kat is the best trainer - lots of praise & petting. Dolly, I just can't believe she could train a 10-year old dog to potty outside in just two weeks. Man's Best Friend saved my dog's life. She was one day from getting put down when I brought her here. Thank you! Thank you! Thank you!

You should bring your dog here for all they offer.

I purchased my vehicle from this dealership and have always returned for any service done to my vehicle. Everytime I have excellent service, whether it's a phone call with questions, a scheduled service or an emergency drop-in. They know the history of my vehicle and reference that history when I'm there. They are always ready for me when I come in. In case one emergency, they have taken care of me immediately. I can't tell you how at ease I am and how certain I am that my vehicle will operate appropriate once I leave.

Juan was very helpful and patient w/ all our questions per pick up. During drop off, Tyler was able to answer all our questions.

I was satisfied with the service the staff provided.

I love the people & it’s the best!

My dog loves it here! Friendly staff!

Our dog is not only more affectionate, & better bonded to me, but much better around other dogs, & getting better around people (many of our friends clearly notice the improvement in Max & love that they can now pet him).

Trainers taught us the proper techniques for giving commands.

Every time we sit with our dog, he is peaceful only because of you!! You helped him so much!!

My dog loves coming here!!! Every staff member is always kind and attentive. I wouldn’t take my dog anywhere else.

Much improved thanks for all your hard and putting up with Peyton’s stubbornness!

Good facility and friendly personnel. Best place to board and train a dog.

The last time that my pup and I went to Man’s Best Friend we were happy with the results… not that we have a new member in the family Man’s Best Friend is the only training company we will go to.. No if’s ands or buts this is the one training team!

Thank you for making my home away from home so happy and for teaching me to be a well behaved little puppy! My family is very happy with me!

Ace was an over excited, non responsive dog. After the couple of weeks with Trish, I have a new trained happy dog. Ace, being part Husky is a little challenging at times, especially his talking back, but now I know how to handle him. This training was not only good for Ace, it was good training for me.

Thank you Trish and Man’s Best Friend!