My husband and I LOVE this store! He grew up going to the store regularly and having many model trains. I was new to this whole “train” thing, but ever since my first visit to the Train Shack, I truly enjoy setting up my train layouts, running different engines, and decorating with accessories. I left with a wonderful Christmas train set the very first time I visited the store.
The staff are wonderful! Not only competent and helpful, they are also very friendly, genuine, personable, and caring - they feel like our family! I’ve been to the store so many time, but I still find new items/interesting details every time I visit. The staff remember what I have in my train layout and their recommendations are catered to my budget, scale, and train set - always recommend the perfect piece which makes my layout even more realistic. Train Shack is a great place for both professional train enthusiast and novice train lovers, as well as perfect for families with kids! By far, my favorite store! 😊 🚂 ❤️

PS: Attached is a photo of my Christmas O scale layout!

Outstanding place to go for hobby trains! Huge selection and great prices. Really neat place to take kids, live running trains and all sorts of stuff to see. I have been in many times and have always received great service and advice.

This is one of the places you need to go in! Great kids selection and some really cool model trains and accessories. They have a full model city with a train you can watch drive around

I am not a fan only because of the rudeness of most of the staff. While they have a nice setting with good parking and a decent inventory I have had several time when I felt like they didn't want to deal with me. Last time I was there I walked in got looked at by two staff members, I think one might have been the owner and didn't get any type of acknowledgement. After walking back and forth for about 5 minutes I finally asked for help. Wow, what an experience. All I got were one word answers to my questions and they weren't even pleasant. I spent some money they my first few visits, but I,m through being a customer and being treated like an outsider and it happens almost every time I walked in. Other review sites have good reviews on this place, but sprinkled in between you will find several saying what I just did. Rude man, just so rude. Truth is they must not need the business. I buy online now and get the same products by the same makers for much less.

They have all scales, helpfull, not pushy, and discounts. You may see a movie star there.