My wife purchased the extended warranty service from Frigadaire in case our Frigadaire washing machine or dryer went out. After our washer stopped working due to some type of drum problem. Frigadaire sent a technician (American TV and appliances), who did not open the washer but tried to inspect the problem by trying to spin the drum. According to the technician there was something stuck in the drum and they "required authorization from Frigadaire to continue with repairs. Frigadaire refused to authorize repair and called it customer neglect. Well, I opened the washing machine myself and opened the washer tub assembly, only difficulty was the weight of the tub assembly. Needless to say there was no clothing stuck in the drum. I ordered the rear bearing (manufacter defective) ( 1 year old frigadaire affinity washer - $900.00 dollars) which I personally switched. Washer is working perfectly. Lazy technicians did not want to check interior problem. Requested refund for extended warranty for both washer and dryer. Frigadaire said that they were going to charge technician's fee. Two weeks have passed and there has been no refund. By the way when my wife called frigaidaire they kept telling her that their district manager had been e-mailed for authorization. Being in retail myself all decisions go to location manager. As a school teacher I will let my students now that Frigadaire will not stand by their product, nor their warranty promise. Do not trust technicians from American TV and appliances. Laziest people in existence.