Ive been taking my pets to be groomed there for about 6-8 months. The last 3 times Ive experienced some changes that have gone on with this establishment. The first was my dog was butchered due to miscommunication and I went back for another cut because I was promised it wouldnt be like that again. Next go around was pleased with the cut but coming in to pick up pets, making payment and pricing went up without notice. And yes I had to pay it regardless since they were already groomed. The third time, they want to charge for leaving your pet there longer, than when they are actually completed with the pet. For example, you work an 8-5 job commonly, if you dont pick your pet up within two hours of them calling you when they are finished then you will be charged a fee for boarding them. Never in my life with any groomers has this ever been an issue. Im a working women from 8-5 and I am unable to pick them up when they call until I get off from work. So on top of the $50 grooming charge, its $12.50 more per pet. On top of that my newly 5 month old puppy went in for a feet, face, and tail, she came home acting strange, slept for about 3 hours and had a case of diarrhea then slept another two. Ultimately thinking I was going to have to bring her to the emergency vet because of her young age and having a puppy with diarrhea is scary. So no telling what she was treated with while she was there or got into. Or if they give treats to their pets which I dont believe anyone should do unless asked first. Who knows? All Im saying is that she had whole bowel movements up until the grooming and now a day afterwards. If they are going to nickel and dime everyone that comes there then they will lose business, like my 3 babies. My grandmother also used them for boarding while on a vacation to Florida, her animals are completely taken care of and UTD on all immunizations etc since they of course require these things to use their services (no biggie) and they called because the dog coughed.. 9 hours away having to deal with a non sick dog. Asking a friend to come pick her up and take care of her for a week and inconvenienced them to say the least. She was checked by a vet mind you and nothing was wrong. Maybe a different approach by isolating the dog and kenneling her would have been their best bet because my family loves their pets and money is not an object. I will not be back to this establishment. Ive called PetSmart and they will keep your pet until 9pm no charge. And they charge by the breed and not a straight fee across the board. I appreciate the grooming efforts and hope you take these things into consideration when dealing with your established and future customers.