Dropped off my car at 4:50PM 12/12/11 and was told that given the damage estimate my car would be ready Saturday 12/17/11 or at the latest 12/19/11. I called on wedneday 12/14/11 and left a message for the geico guy (kobe) to call me back. he never did. I called back friday to see the status of my car on 12/16/11 and again left a message for kobe with no call back. So i call monday 12/19/11 and leave a message for kobe. He calls me back

keep in mind everytime i call they put me on hold for like 5-10 minutes. Kobe tells me on monday my car is in quality control and then i call the next day tuesday and it turns out it failed quality control and that the car was in the shop and should be ready wednesday. i end up getting a call on thursday aruond 5PM saying its ready to be picked up. However, i couldnt even get a 24 hr notice so i couldnt even schedule a pickup!

so it is 12/24 and i am going to try to pick up the car after christmas on monday or tuesday depending if they are open on monday. overall bad service

Very nice and respectful. They do a great job this is my second time going to them and wouldn't choose any other place to go to get my truck repaired after an incident or accident.

The worst service...will never take my car to them again.