The doctor and staff seemingly perform unethical billing practices. My son received 3 fillings last year at the Cambelton location. Dr. Caswell was recommended by our family's regular dentist, since he did not fill cavities on children.

On the day of our visit to this dentist, the front staff gave me an itemized list of procedures that the doctor would perform on my son with a cost for each procedure listed. I was informed that the procedures would take two visits. Each itemized list showed a total I had to pay out of pocket each visit. I was asked to sign the paper.

The first visit, I paid as stated and expected to pay according to the paper the next visit. When I returned for the second visit, I unfortunately left the copy of the itemized payment list home. The front office clerk did not retrieve the paper that I signed, but instead used her calculator to give me a new total, which I later discovered once I arrived home was much higher than what was on the itemized list. During the second visit, I opted out of having my son receive gas during his treatment, which should have lowered the bill for the second visit. It didn't.

When I questioned the additional amount over the phone, the manager stated that they forgot to bill for an office visit. He gave additional crazy reasons and contradicted his previous statements during the conversation. During the next months after treatment, I continued to receive bills that had additional costs. To add insult to injury, the office continued to send me reminders to come back throughout the course of the year although I asked them to stop contacting me.

When my son received his most recent checkup from his regular dentist in February of 2017, his dentist informed me (based on recent X-rays) that the teeth that were filled were showing decay. No other teeth had decay. I immediately contacted Caswell's office. I was informed that I would have to pay for her exam.

Dr. Caswell is the best at what she does. My daughter has been going to her for the past 6 years and we absolutely love her and the staff. Dr. Caswell is experienced, professional, kind, funny and has a beautiful spirit. The staff is always friendly and professional. The office is clean and inviting. I would recommend Dr. Caswell her staff and her Dentistry to any and everyone! I am so happy that she has moved closer to my home. I was traveling from Powder Springs to Tyrone, now I don't have to go that far, but I would. My daughter loves going to the dentist now! Keep up the good work ladies!!!!